Integrated Patient Transport Services:

In continuance to the expiry of previous projects of EMAS introduced in 2013 (Under National Ambulance Service-a joint initiative of MoHFW, GOI & Govt. Of Odisha)  ,  24X7 Referral Transport Service in 2014  and 104 Health Helpline in 2015  ,   all   services such as  Emergency Medical Ambulance Services (108) ,Boat Ambulances, 24x7 Referral Transport Services (102 ) and  104 Health Helpline have been integrated  and operationalised as Integrated Patient Transport & Health Helpline Service  - IPTHHS with effect from 10th November 2018 . The ambulance services are  accessible  with a single toll free number “108” and Health Helpline with single toll free number “104”. All services are being managed through the existing centralized call center facility at 7th Floor , IDCO tower, Bhubaneswar.  

The Govt. of Odisha has initiated comprehensive pre-hospital emergency medical service with introduction of a fleet of ambulances (EMAS)   at free of cost for the people of Odisha since 5th March,2018. The fleet size  of EMAS ambulances stands now at   624   (512 BLS +112 ALS)  and  that have been  augmented  in a phased manner.

In a bid to  provide transportation to sick and injured in the  cut-off  riverine areas  of 4 districts namely  Kendrapara, Kalahandi, Koraput and Malkangiri, 6 (six) Boat Ambulances have been made operational as feeder services  to both  Emergency Medical Ambulance Services and Referral Transport Services.

Under Referral Transport Ambulance Service , 500 Janani Express  have  been made operational in the State since 14th July 2014 with a purpose of providing free referral transport services to all pregnant women and sick infants seeking health care services at government health facilities.

Health Helpline (Integrated Call Center) has been rendering information, advice and counselling support to the people on RMNCHA+ & related health schemes that are being implemented in the State. Also, the health advices, facility related information pertaining to hospitals, Blood Bank, Pharmacies, Diagnostic services etc. are being covered under this system. Since the Covid-19 pandemic situation of March,2020, 104 Health Helpline has been functioning as the designated State level Health Helpline for COVID-19 to address all public queries, grievances relating to the Covid -19 situation of the state.